My voice agent booked its first real clinic appointment today.
It understood a Hindi request, checked the calendar, and confirmed the slot in under two seconds. My group helped me find the bug in step three, where it kept talking over the caller. Next I want it to hand off to a human the moment it is unsure, without losing the warmth of the call. If anyone has tuned interruption handling, please share how you did it, because I would rather transfer a call than have a patient feel unheard by a machine.