Gen AILab
Sahil Sharma
Sahil Sharma

@sahilEdited

My voice agent booked its first real clinic appointment today. It understood a Hindi request, checked the calendar, and confirmed the slot in under two seconds. My group helped me find the bug in step three, where it kept talking over the caller. Next I want it to hand off to a human the moment it is unsure, without losing the warmth of the call. If anyone has tuned interruption handling, please share how you did it, because I would rather transfer a call than have a patient feel unheard by a machine.

8 comments

  • Deepak Kumar

    Deepak Kumar

    Add a confidence check before the agent replies. Unsure means hand off, every time.

    • Sahil Sharma

      Sahil Sharma

      Good point. I will add it before Tuesday.

    • Amruta

      Amruta

      For clinics, this matters more than speed.

  • Tanvi Joshi

    Tanvi Joshi

    Could you share your latency numbers? I want to compare them with mine.

  • Gagandeep

    Gagandeep

    This is useful. Thank you for sharing how you did it.

  • Milan Kumar

    Milan Kumar

    This is useful. Thank you for sharing how you did it.

  • Zoya Khan

    Zoya Khan

    This is useful. Thank you for sharing how you did it.